Real device lab
Real phones and tablets rather than emulators, including devices owned by testers in our network.
Compatibility matrix
We test on real devices and real browser versions; an emulator on its own isn't enough.
We build a device and browser matrix from your own analytics and run the tests across it — including older iOS versions, low-memory Android handsets and the dated browsers still alive inside enterprises.
From the checklist
44 check items
Browser version matrix
Every browser version above 1% share in your own analytics.
Screen size and orientation
From 320 pixels to wide desktop, in portrait and landscape.
Dark theme and text scaling
Readability under the system dark theme and 200% text scaling.
How we run it
- We derive device, OS and browser share from your analytics and agree the matrix with you.
- Every cell in the matrix is distributed to real devices owned by testers in the network.
- Critical flows are walked end to end in each cell, with differences captured as screenshots.
- Findings that appear on one device only are flagged separately from general defects.
What you get
- The device and browser matrix with pass/fail status per cell
- Side-by-side captures of the screens that differ
- The breaking point showing which device or version the problem starts at
Out of scope
- App store compliance review for native apps is out of scope.
- Screen reader compatibility belongs to the accessibility audit.
What this typically turns up
- The date field resets when the keyboard closes on iOS Safari
- The basket icon is untappable in the Android 10 WebView
- In landscape the fixed bottom bar covers the submit button
Questions about this service
Which devices do you cover?
Everything above one per cent share in your own analytics. The matrix is not final until you approve the list.
Do you use emulators?
Only for triage. Every reported finding has been confirmed on a real device.
Are very old devices included?
If they appear in your analytics, yes. If they do not, we leave them out of scope and say so in the report.
Included in
ScoutOne product, one test, 3 business daysReleaseWhole product, 3 platforms, pre-launchFleetRegression every release, monthlyEnterpriseRegulated sectors, custom SLA
Other services
Functional testingDo the critical flows work end to endRegression testingDid the new release break the old onePerformance & loadLoad speed and behaviour under loadSecurity reviewApplication review on the OWASP Top 10API testingSchema, error codes and boundariesPayment testingPayments, refunds and subscriptions with real cardsAccessibilityWCAG 2.2 AA and screen readersUsability reviewFlows that work but wear people downLocalization testingCountry by country, with native speakers
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